Reference

Terms That Set The Rules

Read these terms before you open your account, because they explain how access works, when a wallet action can be checked, and what happens if we need to…

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d98f98 Terms That Set The Rules
REACH US HERE

Where To Reach Us

If a clause is unclear, send us the exact section and the account detail it relates to, and we will check the record tied to your profile. Use the contact path inside your account so we can match the right case, whether you want a copy of the current terms, a correction to your details, or a question about how a wallet action was handled. We keep replies tied to the same thread for traceability.

Team online

Email Request

Send the clause number, your registered email and the change you want. We use that thread to trace the record, confirm the account, and reply with the current text or the next step.

In-Account Chat

Open chat from your signed-in account when you need a quick read on a rule, a payment check or a dispute tag. That link helps us verify the right profile before we answer.

Written Request

If you want a correction or a copy of the terms history, send a written request from the address on file. We can then match the record, check what changed and tell you what we can update.

RECORDS AND CONTROL

How We Handle Your Data

We keep only the records needed to run your account, confirm wallet actions, settle disputes and meet local legal duties.

Data Handling

We store your profile, access log and transaction trail only for account operation, dispute handling and legal checks. If a field is wrong, send the correction with the account email so we can compare it against the record on file.

Cookies

Session cookies keep you signed in and let the page remember choices such as language and form state. You can clear them in your browser, but some pages may ask you to sign in again.

Security

We ask for verification when a login looks unusual, when a wallet action needs a second check, or when details change. Keep your password private and use a device you control for account changes.

Retention

We keep records for the period needed to run the account, settle disputes, meet tax or audit duties, and meet local law. After that, we remove or anonymise data where the rule allows.

Change Requests

To request a change, write the exact field, the new value and the reason. We may ask for proof if the edit affects identity, contact details or any wallet-linked record.

Contact Path

Use the contact route inside your account so we can match the request to the correct profile. That helps us reply on the same thread and avoid mixing your record with anyone else's.

Questions About These Terms

Read these questions if you want a quick sense of what the terms cover before you open an account. We answer access, record handling, changes and contact steps in plain language so you can check the clause that matters most before you proceed. If local law changes, the rules that apply to your account can change too.

They apply from the moment you create an account, use a linked page or send a wallet action through the service. If you keep using the account after an update, the latest version applies to you.

You can access it only where local law permits. If a state rule or account check blocks access, we may limit, pause or close the account until the matter is cleared.

We place the current text on this page and use the date shown here as the active version. Check this page before you open an account and after any notice of change.

We keep the details needed for sign-in, wallet actions, dispute handling and legal duties. That can include contact fields, device logs and transaction records, but we do not keep more than the purpose needs.

Yes. Send the exact detail you want changed or a request for the copy you need, using the contact path on your account. We will check the record and reply through the same route.

Use the support route linked to your account and include the clause number, date and a short account of what happened. That lets us trace the record and answer without delay.

Yes, if a rule, security check or legal requirement needs it, we may pause access or end the account. We will apply the step that fits the record and the rule in force.